Aniruddha | 2021-07-07 08:33:58 UTC | #1
Is there any limitation of Conversations detail API that won't allow it to get conversations before 500 days?(Thought I read it somewhere few months back, but not finding that now.)
We have a need to pull all conversations from 2 years back, so was curious to know if the Job endpoint and Detail endpoint will provide same outputs or not.
Thanks, Ani
Jerome.Saint-Marc | 2021-07-07 09:00:59 UTC | #2
Hello,
The Conversation Details endpoint (Analytics API - /api/v2/analytics/users/details/query) allows querying for interval start dates up to 558 days in the past (including today). The Conversation Details Async/Job endpoint (Analytics API - /api/v2/analytics/conversations/details/jobs) allows querying for interval past 558 days (and of course below 558 days as well).
You can find the announcement related to this here and here.
Regards,
Aniruddha | 2021-07-07 16:58:49 UTC | #3
Thanks for the inputs! So, does it mean there is no way to get the data before 558 days?
Jerome.Saint-Marc | 2021-07-07 17:24:08 UTC | #4
I am not sure I understand your comment.
Conversation Details endpoint - data from today (day 0) up to 558 days in the past (i.e. 0 to 558). Conversation Details Async/Job endpoint - data from yesterday (day 1 - as the data is pushed to this repository once a day - batch job done in the Genesys Cloud platforms) up to the beginning of time :slight_smile:
So yes, you can get the data older than 558 days (or more recent than 558 days) using the Async job endpoint.
Regards,
Aniruddha | 2021-07-07 17:23:18 UTC | #5
Thanks! I missed the details of your first message. The Async job endpoint is the place for me then.
Thanks,
system | 2021-08-07 17:09:27 UTC | #6
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