Hi,

I've had a problem for two weeks now that the work team filter in historical shrinkage is not working.
It doesn't matter which work team I choose it always loads the previously chosen Business unit as a whole.

It was a good feature to see the differences in work team shrinkages to see for example if our new hires have higher shrinkage or there are disrepancies among teams.

We also encountered this issue and have an open ticket with Genesys (through our vendor). They've been quiet so far, but hopefully we see a resolution soon. Work teams are an integral part of our WFM operations.

Hi,

I've had a problem for two weeks now that the work team filter in historical shrinkage is not working.
It doesn't matter which work team I choose it always loads the previously chosen Business unit as a whole.

It was a good feature to see the differences in work team shrinkages to see for example if our new hires have higher shrinkage or there are disrepancies among teams.

We also encountered this issue and have an open ticket with Genesys (through our vendor). They've been quiet so far, but hopefully we see a resolution soon. Work teams are an integral part of our WFM operations.

Hi,

I've had a problem for two weeks now that the work team filter in historical shrinkage is not working.
It doesn't matter which work team I choose it always loads the previously chosen Business unit as a whole.

It was a good feature to see the differences in work team shrinkages to see for example if our new hires have higher shrinkage or there are disrepancies among teams.

Hi,

I've had a problem for two weeks now that the work team filter in historical shrinkage is not working.
It doesn't matter which work team I choose it always loads the previously chosen Business unit as a whole.

It was a good feature to see the differences in work team shrinkages to see for example if our new hires have higher shrinkage or there are disrepancies among teams.

Hi,

I've had a problem for two weeks now that the work team filter in historical shrinkage is not working.
It doesn't matter which work team I choose it always loads the previously chosen Business unit as a whole.

It was a good feature to see the differences in work team shrinkages to see for example if our new hires have higher shrinkage or there are disrepancies among teams.