We are delighted to announce that Genesys Cloud now supports hosting SCORM 1.2 e-learning packages. Whether you have purchased these packages from a vendor, or crafted them yourself, you can now further enhance them within Genesys Cloud. All other existing Learning features can be combined alongside your SCORM courses. Feel free to include some rich text formatting, add some useful reference documentation, or even incorporate your own post content assessment. When the time comes to assign your content, you can ensure it is scheduled for the most appropriate time using the integration with Workforce Management.
Learning Modules themselves are also sporting some enhancements to help admins create engaging content, whilst also controlling the way assignees move through the assignments. Supervisors can review answer information and enjoy greater progress tracking. Last, but not least, assignees benefit from auto saving progress alongside a more intuitive UI when completing their learning assignments.
SCORM and Module Improvements are available to all GC3 and WEM Add On customers right now.
See below for more of the headline features:
The following articles on the resource center will assist with using these new features:
https://help.mypurecloud.com/articles/create-a-development-and-feedback-module/
https://help.mypurecloud.com/articles/add-content-to-a-development-and-feedback-module/
https://help.mypurecloud.com/articles/work-with-and-complete-a-development-and-feedback-module/
We hope you will enjoy creating great learning experiences using these new tools. If you have any questions or feedback please feel free to leave them here or reach out directly to paul.turner@genesys.com.
#Learning/Coaching------------------------------
Paul Turner
Senior Product Manager
Genesys - Employees
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