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I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi Prathap Daniel,

I noticed that the variables in the data action input are set as "literal." Change them to "expression" so they get triggered.

Here's an example:

Literal: 

Expression: 

Change it to expression. You're dealing with system variables, and this feature will retrieve their values.

You can see more details on this page:

Literal and expression modes overview - Genesys Cloud Resource Center

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Thank you @Luiz Rosa. I have changed it to expression now. But still it is not working. Do you have any idea?

Hi Prathap Daniel,

I noticed that the variables in the data action input are set as "literal." Change them to "expression" so they get triggered.

Here's an example:

Literal: 

Expression: 

Change it to expression. You're dealing with system variables, and this feature will retrieve their values.

You can see more details on this page:

Literal and expression modes overview - Genesys Cloud Resource Center

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi Prathap Daniel,

Be careful with the quotation mark " - you don't need to use it for the variable.

Thank you @Luiz Rosa. I have changed it to expression now. But still it is not working. Do you have any idea?

Hi Prathap Daniel,

I noticed that the variables in the data action input are set as "literal." Change them to "expression" so they get triggered.

Here's an example:

Literal: 

Expression: 

Change it to expression. You're dealing with system variables, and this feature will retrieve their values.

You can see more details on this page:

Literal and expression modes overview - Genesys Cloud Resource Center

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

yes you are right. That's my mistake. I have corrected it now and tried again. But no luck. It didn't work. Kindly help.

Just to let you know that I have tested the POST API endpoint from the data action and it worked. Please find the screenshot below.

Hi Prathap Daniel,

Be careful with the quotation mark " - you don't need to use it for the variable.

Thank you @Luiz Rosa. I have changed it to expression now. But still it is not working. Do you have any idea?

Hi Prathap Daniel,

I noticed that the variables in the data action input are set as "literal." Change them to "expression" so they get triggered.

Here's an example:

Literal: 

Expression: 

Change it to expression. You're dealing with system variables, and this feature will retrieve their values.

You can see more details on this page:

Literal and expression modes overview - Genesys Cloud Resource Center

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi Prathap Daniel

You can set the log level to all to get more details.

Take a look at this article: Historical execution data overview - Genesys Cloud Resource Center

yes you are right. That's my mistake. I have corrected it now and tried again. But no luck. It didn't work. Kindly help.

Just to let you know that I have tested the POST API endpoint from the data action and it worked. Please find the screenshot below.

Hi Prathap Daniel,

Be careful with the quotation mark " - you don't need to use it for the variable.

Thank you @Luiz Rosa. I have changed it to expression now. But still it is not working. Do you have any idea?

Hi Prathap Daniel,

I noticed that the variables in the data action input are set as "literal." Change them to "expression" so they get triggered.

Here's an example:

Literal: 

Expression: 

Change it to expression. You're dealing with system variables, and this feature will retrieve their values.

You can see more details on this page:

Literal and expression modes overview - Genesys Cloud Resource Center

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Thank you very much @Luiz Rosa for your help. I have enabled the data flow level as you mentioned. We could see that the values are NOT SET to the variable.

Sorry for the basic questions. Where could we check now?

Hi Prathap Daniel

You can set the log level to all to get more details.

Take a look at this article: Historical execution data overview - Genesys Cloud Resource Center

yes you are right. That's my mistake. I have corrected it now and tried again. But no luck. It didn't work. Kindly help.

Just to let you know that I have tested the POST API endpoint from the data action and it worked. Please find the screenshot below.

Hi Prathap Daniel,

Be careful with the quotation mark " - you don't need to use it for the variable.

Thank you @Luiz Rosa. I have changed it to expression now. But still it is not working. Do you have any idea?

Hi Prathap Daniel,

I noticed that the variables in the data action input are set as "literal." Change them to "expression" so they get triggered.

Here's an example:

Literal: 

Expression: 

Change it to expression. You're dealing with system variables, and this feature will retrieve their values.

You can see more details on this page:

Literal and expression modes overview - Genesys Cloud Resource Center

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi Prathap Daniel,

The NOT_SET status means that the variable did not receive any value during the flow execution. If no action assigns a value to that variable, it will remain as NOT_SET.
You may want to check the points in the flow where the variable is supposed to be populated (for example, Set Variable) to ensure the value is actually being assigned.

Thank you very much @Luiz Rosa for your help. I have enabled the data flow level as you mentioned. We could see that the values are NOT SET to the variable.

Sorry for the basic questions. Where could we check now?

Hi Prathap Daniel

You can set the log level to all to get more details.

Take a look at this article: Historical execution data overview - Genesys Cloud Resource Center

yes you are right. That's my mistake. I have corrected it now and tried again. But no luck. It didn't work. Kindly help.

Just to let you know that I have tested the POST API endpoint from the data action and it worked. Please find the screenshot below.

Hi Prathap Daniel,

Be careful with the quotation mark " - you don't need to use it for the variable.

Thank you @Luiz Rosa. I have changed it to expression now. But still it is not working. Do you have any idea?

Hi Prathap Daniel,

I noticed that the variables in the data action input are set as "literal." Change them to "expression" so they get triggered.

Here's an example:

Literal: 

Expression: 

Change it to expression. You're dealing with system variables, and this feature will retrieve their values.

You can see more details on this page:

Literal and expression modes overview - Genesys Cloud Resource Center

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi @Luiz Rosa - Thank you. I have now added Set participant data which was missing earlier. Now, I have attached the screenshots collect Input, Set Participant data and Call data action of this hotel booking. Could you please check and assist me to move forward.

Hi Prathap Daniel,

The NOT_SET status means that the variable did not receive any value during the flow execution. If no action assigns a value to that variable, it will remain as NOT_SET.
You may want to check the points in the flow where the variable is supposed to be populated (for example, Set Variable) to ensure the value is actually being assigned.

Thank you very much @Luiz Rosa for your help. I have enabled the data flow level as you mentioned. We could see that the values are NOT SET to the variable.

Sorry for the basic questions. Where could we check now?

Hi Prathap Daniel

You can set the log level to all to get more details.

Take a look at this article: Historical execution data overview - Genesys Cloud Resource Center

yes you are right. That's my mistake. I have corrected it now and tried again. But no luck. It didn't work. Kindly help.

Just to let you know that I have tested the POST API endpoint from the data action and it worked. Please find the screenshot below.

Hi Prathap Daniel,

Be careful with the quotation mark " - you don't need to use it for the variable.

Thank you @Luiz Rosa. I have changed it to expression now. But still it is not working. Do you have any idea?

Hi Prathap Daniel,

I noticed that the variables in the data action input are set as "literal." Change them to "expression" so they get triggered.

Here's an example:

Literal: 

Expression: 

Change it to expression. You're dealing with system variables, and this feature will retrieve their values.

You can see more details on this page:

Literal and expression modes overview - Genesys Cloud Resource Center

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them. 

Hi @Luiz Rosa - Thank you. I have now added Set participant data which was missing earlier. Now, I have attached the screenshots collect Input, Set Participant data and Call data action of this hotel booking. Could you please check and assist me to move forward.

Hi Prathap Daniel,

The NOT_SET status means that the variable did not receive any value during the flow execution. If no action assigns a value to that variable, it will remain as NOT_SET.
You may want to check the points in the flow where the variable is supposed to be populated (for example, Set Variable) to ensure the value is actually being assigned.

Thank you very much @Luiz Rosa for your help. I have enabled the data flow level as you mentioned. We could see that the values are NOT SET to the variable.

Sorry for the basic questions. Where could we check now?

Hi Prathap Daniel

You can set the log level to all to get more details.

Take a look at this article: Historical execution data overview - Genesys Cloud Resource Center

yes you are right. That's my mistake. I have corrected it now and tried again. But no luck. It didn't work. Kindly help.

Just to let you know that I have tested the POST API endpoint from the data action and it worked. Please find the screenshot below.

Hi Prathap Daniel,

Be careful with the quotation mark " - you don't need to use it for the variable.

Thank you @Luiz Rosa. I have changed it to expression now. But still it is not working. Do you have any idea?

Hi Prathap Daniel,

I noticed that the variables in the data action input are set as "literal." Change them to "expression" so they get triggered.

Here's an example:

Literal: 

Expression: 

Change it to expression. You're dealing with system variables, and this feature will retrieve their values.

You can see more details on this page:

Literal and expression modes overview - Genesys Cloud Resource Center

Hi @Luiz Rosa - I have attached the screenshot and let me know for any queries.

Hi Prathap Daniel,

Sure, I can help troubleshoot this. Could you check a few things first?

1. Is the Call Data Action block actually being executed during the test?

2. Is the error path being triggered?

3. Are the values you expect to send to the API showing correctly in the outputs before the call?

If possible, you can share the execution log or a screenshot of the execution path - just make sure to hide any sensitive data. This will help me understand where the issue is happening.

Hi @Luiz Rosa - Thank you for your kind response. I have progressed and completed the flow. But when I tested the flow, the flow is working properly. But create hotel booking API is not being called or the values are not passed. Would it be possible to help to triage the issue.

Regards,

Prathap Daniel

Hi Prathap Daniel

I came across your post in another community as well:
https://community.genesys.com/discussion/hotel-booking-use-case

They shared quite a bit of useful information there. How are your studies going so far?
If you have any questions, feel free to reach out - I'm available to help.

I'm new to Genesys Cloud CX. I'm planning to start with a new inbound call flow.  A simple hotel booking use case.

Start
↓
Play_Welcome
↓
Main_Menu
1️ Check Existing Booking
 → Collect_BookingID → Call_GetBooking
 → Decision (found?) → Play Booking Details / Not Found
 → Return to Main Menu
2️ Create New Booking
 → Collect Details → Call_CreateBooking → Play Confirmation → Return
3️ Cancel Booking
 → Collect_BookingID → Call_CancelBooking → Decision → Play Result → Return
0️ Speak to Agent
→ Transfer to ACD (Hotel Booking Queue)

Can someone please help me doing it or if someone can share their i3inboundflow (something relative). It would be very helpful. So that I can import and refer them.