Thank you Melissa Bailey for your Quick Reply. I have already enabled Voicemail notification from the Organization Settings.
What my question is any possible way to send a voicemail audio file to custom email-id?. After the completion of Voice mail recording we just call the Submit Voice mail Snippet. In that control what action perform by Genesys. Could you please explain Clearly?
For My understanding we can call the Voice mail from Inbound or In-Queue Flow, After that its going to Default Voicemail Flow and execute the Record and Send Voice mail Functions. Please correct me if my understood was wrong.
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Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
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Original Message:
Sent: 01-24-2023 10:18
From: Melissa Bailey
Subject: How can I send Voicemail to the Configured Email Address with Audio File Attached
User voicemails will be sent to the email address in the user's profile, if the org settings allow it. Voicemails for groups or queues do not send email notifications.
https://help.mypurecloud.com/articles/edit-user-configuration-data/
In organization settings, Voicemail Notifications must be enabled. If you want the email to include the recording, Allow PII in Email Notifications must also be enabled.
https://help.mypurecloud.com/articles/view-security-compliance-settings/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 01-24-2023 08:47
From: Shenbagamoorthy B
Subject: How can I send Voicemail to the Configured Email Address with Audio File Attached
Hello Everyone,
Where I can Configure Email-id for Send Voice mail Audio to configured Email Address?
Please Assist on this.
#ArchitectureandDesign
#Implementation
#Integrations
#Routing(ACD/IVR)
#Security
#Unsure/Other
#GenesysCloudCXQAEpisode
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Regards,
Shenbagamoorthy B
TechLead
Pointel Inc.,
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