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How do I create a new role to allow a user to view Audits in Interaction Details only?

  • 1.  How do I create a new role to allow a user to view Audits in Interaction Details only?

    Top 25 Contributor
    Posted 13 days ago
    Edited by Qan T 13 days ago

    Hi,
    I need to create a custom role for the user to only access interactions and then only the Audit Trail tab. Is this possible?

    • Audits > Interaction Details > View
    Please let me know if this is the correct thought process when creating a new role:

    I created a new role by adding different permissions on by one like Analytics, audits ect. but could figure out how to add Contact Center

    After several attemps, I just copied the default Supervisor role to get the entire list of options under Contact Center.

    Now I will need to remove most of the permissions and ideally to only show the 3 links to access Audit trail.


    #SystemAdministration
    #Unsure/Other

    ------------------------------
    Qan T
    Vibrant Emotional Health
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