Hi,
I need to create a custom role for the user to only access interactions and then only the Audit Trail tab. Is this possible?
- Audits > Interaction Details > View
Please let me know if this is the correct thought process when creating a new role:
I created a new role by adding different permissions on by one like Analytics, audits ect. but could figure out how to add Contact Center
After several attemps, I just copied the default Supervisor role to get the entire list of options under Contact Center.
Now I will need to remove most of the permissions and ideally to only show the 3 links to access Audit trail.
#SystemAdministration
#Unsure/Other
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Qan T
Vibrant Emotional Health
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