Lynn_Li1 | 2018-10-08 07:47:46 UTC | #1
How do I get conversations or callbacks based on callbackNumbers or callbackScheduledTime? Thanks.
Does .net SKD have an implemented API? But I didn't find it. https://developer.mypurecloud.com/api/rest/client-libraries/dotnet/index.html
crespino | 2018-10-08 18:57:51 UTC | #2
The .NET API Library is available via NuGet. In Visual Studio you can use the package manager to search for PureCloud and it should show you the client library so that you can add it to your project.
crespino | 2018-10-08 19:01:11 UTC | #3
To query for callbacks check out this post: https://developer.mypurecloud.com/forum/t/query-queue-for-callbacks/1536
Lynn_Li1 | 2018-10-10 01:37:40 UTC | #4
Thanks. I know this interface can be queried according to Callbacks, like this：
https://api.mypurecloud.com/api/v2/analytics/conversations/details/query Request:
{ "interval": "2018-10-05T23:00:49.833Z/2018-10-30T00:00:00.000Z", "paging": { "pageSize": 100, "pageNumber":1 }, "order": "asc", "orderBy": "conversationStart", "segmentFilters": [ { "type": "and", "predicates": [ { "type": "dimension", "dimension": "queueId", "operator": "matches", "value": "412d1e7e-a2e0-4f9c-998f-d965981f3152" }, { "type": "dimension", "dimension": "mediaType", "operator": "matches", "value": "callback" } ] } ] }
But this interface can only return 100 data at most.
Can I use the phone number as a query condition to query the queue? Or can I use the callbackScheduledTime range as a query condition to query the queue?
Lynn_Li1 | 2018-10-10 01:39:02 UTC | #5
crespino, post:2, topic:3691
Library is available via NuGet. In Visual Studio you can use the package manager to search for PureCloud and it should show you the client library so that you can add it to your project.
Thank you very much! Can I use the phone number as a query condition to query the queue? Or can I use the callbackScheduledTime range as a query condition to query the queue?
tim.smith | 2018-10-15 15:06:53 UTC | #6
You can't query by those. Those dimensions aren't available for searching as documented here: https://developer.mypurecloud.com/api/rest/v2/analytics/dimensions.html
Lynn_Li1 | 2018-10-18 07:40:32 UTC | #8
Thank you very much!
system | 2018-11-18 07:40:36 UTC | #9
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