Hi, as part of our targets for chat agents, they're supposed to be taking two chats at any one time, as long as there are chats in the queue. Is there any metric or report that can let us know what percentage of an agent's Interaction time was spent taking two chats? In other words, how can I know how often an agent was doing two simultaneous chats throughout the day. Thank you.
#Interaction Analytics
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Sigli Mumuni
Questrade Inc
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