sandrokan77 | 2021-07-14 11:06:31 UTC | #1
Good afternoon all, we're trying to understand how to implement Google Dialog flow intent for Speech to text functionality.
Someone have documentation about integration and how to implement that in Architect, thanks Alessandro
brad.wehmeier | 2021-07-14 16:29:11 UTC | #2
Hello Alessandro,
The Google Dialogflow integration is documented here: https://help.mypurecloud.com/articles/about-the-google-dialogflow-integration/ With that integration the call audio is streamed directly to Google Dialogflow. Google Dialogflow performs the Speech to Text and Intent Recognition internally to Google. At the end of the Dialogflow Agent's processing the final Intent is returned to Architect for further processing.
Also when the final Intent is returned, any Slot values that are defined on that Intent are also returned and can be mapped to Variables inside of Architect.
If there is additional data that you need Dialogflow to return, you can configure Dialogflow to set a "genesys-output" context which will also be returned to Architect and can be mapped to variables (see Session Variables in https://help.mypurecloud.com/articles/call-dialogflow-bot/)
I hope this answers your question.
Regards, Brad
system | 2021-08-14 16:29:14 UTC | #3
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