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How long does PureCloud wait before changing an agent's status to idle?

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  • 1.  How long does PureCloud wait before changing an agent's status to idle?

    Posted 03-30-2017 15:32
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    If a user sets their status manually (such as turning on the On Queue button), then PureCloud changes the user’s status only when the user logs off PureCloud or has extended loss of network connectivity.

     

     

    If the user’s status is Available, then PureCloud changes the user’s status to Idle when any of these occur:

    • The user’s desktop screensaver starts due to the user’s inactivity.
    • The user’s system enters sleep mode.
    • The screen lock engages.

     

     

    In any of these cases, the length of time depends on the user’s settings. 



  • 2.  RE: How long does PureCloud wait before changing an agent's status to idle?

    Posted 03-30-2017 15:50
    No replies, thread closed.

    This is very helpful. Thanks, Danna!



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