markmou | 2023-02-21 08:00:50 UTC | #1
Hello,
I'm using Google DialogFlow ES integration in my flow, we found that after a few seconds (about 10s) of waiting, the DialogFlow will receive the genesys no input events (GENESYSINITIALNOINPUT, GENESYSNOINPUT, GENESYSFINALNOINPUT). We even have intents to handle when user who wants to wait for a moment, like "hold on" or "just a second", etc,
Now we want to adjust the timeout. say we want to extend it to 20 seconds for example. I found an option "Follow-up Response Timeout" in this article (https://help.mypurecloud.com/articles/call-dialogflow-bot/), which seems to be the solution, but I can't find it in the Call DialogFlow Action setting panel.
Is there any option/setting that can control the timeout?
Thanks, Mark
system | 2023-03-24 07:58:36 UTC | #2
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