Since you are calling the data action from Architect AND you are placing variables into the action inputs, you can easily check the variable or use an if statement on the input field to check and replace if null.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 07-03-2024 15:39
From: Melissa Bailey
Subject: How to check for Null when passed through DataBase through Data action
Use the IsNotSetOrEmpty and/or IsSet expressions.
https://help.mypurecloud.com/articles/architect-expression-help/
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Melissa Bailey
Genesys - Employees
Original Message:
Sent: 07-03-2024 15:36
From: Dhaval Modi
Subject: How to check for Null when passed through DataBase through Data action
Part of call flow when we try pulling data from DB and if we get Null/empty value for string how can it be validated?
Any expressions or functions can be used?
#ArchitectureandDesign
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Dhaval Modi
MVP Health Plan, Inc.
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