Sreejith_K | 2020-05-28 09:51:04 UTC | #1
I need to get the prechat from details provided by the customer to my inbound chat flow.
How do i achive this?
Jerome.Saint-Marc | 2020-05-28 10:04:46 UTC | #2
Hello,
Assuming that you are referring to Widgets v2.
As explained in the answer to your previous question - here: https://developer.mypurecloud.com/forum/t/how-can-i-get-these-customer-input-from-the-prechat-form-to-my-inbound-chat-flow-with-the-help-of-get-participant-data/7901/2
For the pre-defined fields of the Widgets registration form, it will be: context.firstname, context.lastname, context.email and context.subject If you define additional custom fields (like "myCustomQuestion"), it will be made available in the Conversation Participant Data as context.myCustomQuestion
Regards,
system | 2020-06-28 10:04:48 UTC | #3
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