Genesys Cloud - Main

auto answer can be set anywhere other than in people => phone or not, such as queue or campaign?

You turn Auto-answer on at an agent-level under the Phone tab or you can use the Bulk API to change all users at once.  

Then you can turn Auto-answer for the queue on the General tab and disable/enable it under each media tab.  

The campaign calls follow the voice tab settings in the queue assigned to the campaign.  

auto answer can be set anywhere other than in people => phone or not, such as queue or campaign?

Hey Robert,

We're looking at enabling auto-answer for a progressive dialing campaign. 

When we look at the voice tab under the queue we're wanting to use for the campaign, the auto-answer toggle doesn't appear but we see the toggle under all of our other media tabs.

Is this something to enable on our end or does voice not allow this configuration?

Thanks!

You turn Auto-answer on at an agent-level under the Phone tab or you can use the Bulk API to change all users at once.  

Then you can turn Auto-answer for the queue on the General tab and disable/enable it under each media tab.  

The campaign calls follow the voice tab settings in the queue assigned to the campaign.  

auto answer can be set anywhere other than in people => phone or not, such as queue or campaign?

Digital channel auto answer was and afterthought.  Voice is controlled at the agent level in the phone tab.  You can enable this on all users with a single API call.

Hey Robert,

We're looking at enabling auto-answer for a progressive dialing campaign. 

When we look at the voice tab under the queue we're wanting to use for the campaign, the auto-answer toggle doesn't appear but we see the toggle under all of our other media tabs.

Is this something to enable on our end or does voice not allow this configuration?

Thanks!

You turn Auto-answer on at an agent-level under the Phone tab or you can use the Bulk API to change all users at once.  

Then you can turn Auto-answer for the queue on the General tab and disable/enable it under each media tab.  

The campaign calls follow the voice tab settings in the queue assigned to the campaign.  

auto answer can be set anywhere other than in people => phone or not, such as queue or campaign?