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I want calls made from call back to customers to show a random number.

I want calls made from call back to customers to show a random number.

#ArchitectureandDesign
#Implementation
#Outbound
#Telephony

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

OK, so never say never. Most things can be achieved, but you have to ask if the effort is worth it...

Firstly, you haven't made it clear whether this is manually dialed calls or using Dialer.

If you are using Dialer, then you can add a column to the contact list which you can pre-populate with all the random numbers. You then use a pre-call Rule to switch out the Call ID. This doesn't auto-randomize, but it will have the same effect. This technique is often used by outbound call centers to make calls appear local (they buy a few numbers in each Area Code and then switch it out.)

Manually Dialed calls would require a little more finesse. Depending on volume, this may not work, or run into race conditions, but you could create a Data Action to call the /api/v2/routing/queues/{queueId} endpointo to update the Calling Party Number for the Queue. You then create a Trigger to activate when a call disconnects, which calls the Data Action. In side the Workflow, you would need to figure out how to select the "next" number.

So, doable, but is it worth it?

Also, as @Vaun McCarthy said, you may run foul of regulations - especially if you do not own the numbers! (Assuming your Telco allows this to happen as well....)

HTH

------------------------------
Paul Simpson

Original Message:
Sent: 11-17-2023 00:02
From: Nuttapong Limadisai
Subject: How to config outgoing phone number to be random

I want calls made from call back to customers to show a random number.

#ArchitectureandDesign
#Implementation
#Outbound
#Telephony

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

Generally the presentation cli must come back to your company.

OK, so never say never. Most things can be achieved, but you have to ask if the effort is worth it...

Firstly, you haven't made it clear whether this is manually dialed calls or using Dialer.

If you are using Dialer, then you can add a column to the contact list which you can pre-populate with all the random numbers. You then use a pre-call Rule to switch out the Call ID. This doesn't auto-randomize, but it will have the same effect. This technique is often used by outbound call centers to make calls appear local (they buy a few numbers in each Area Code and then switch it out.)

Manually Dialed calls would require a little more finesse. Depending on volume, this may not work, or run into race conditions, but you could create a Data Action to call the /api/v2/routing/queues/{queueId} endpointo to update the Calling Party Number for the Queue. You then create a Trigger to activate when a call disconnects, which calls the Data Action. In side the Workflow, you would need to figure out how to select the "next" number.

So, doable, but is it worth it?

Also, as @Vaun McCarthy said, you may run foul of regulations - especially if you do not own the numbers! (Assuming your Telco allows this to happen as well....)

HTH

------------------------------
Paul Simpson

Original Message:
Sent: 11-17-2023 00:02
From: Nuttapong Limadisai
Subject: How to config outgoing phone number to be random

I want calls made from call back to customers to show a random number.

#ArchitectureandDesign
#Implementation
#Outbound
#Telephony

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------

As everyone has mentioned, if I have received 10 phone numbers from a service provider and want to display the time when calls are made from those numbers, is it possible to randomize the display of the numbers among the 10 that I have?

Generally the presentation cli must come back to your company.

OK, so never say never. Most things can be achieved, but you have to ask if the effort is worth it...

Firstly, you haven't made it clear whether this is manually dialed calls or using Dialer.

If you are using Dialer, then you can add a column to the contact list which you can pre-populate with all the random numbers. You then use a pre-call Rule to switch out the Call ID. This doesn't auto-randomize, but it will have the same effect. This technique is often used by outbound call centers to make calls appear local (they buy a few numbers in each Area Code and then switch it out.)

Manually Dialed calls would require a little more finesse. Depending on volume, this may not work, or run into race conditions, but you could create a Data Action to call the /api/v2/routing/queues/{queueId} endpointo to update the Calling Party Number for the Queue. You then create a Trigger to activate when a call disconnects, which calls the Data Action. In side the Workflow, you would need to figure out how to select the "next" number.

So, doable, but is it worth it?

Also, as @Vaun McCarthy said, you may run foul of regulations - especially if you do not own the numbers! (Assuming your Telco allows this to happen as well....)

HTH

------------------------------
Paul Simpson

Original Message:
Sent: 11-17-2023 00:02
From: Nuttapong Limadisai
Subject: How to config outgoing phone number to be random

I want calls made from call back to customers to show a random number.

#ArchitectureandDesign
#Implementation
#Outbound
#Telephony

------------------------------
Nuttapong Limadisai
G-Able Public Company Limited
------------------------------