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How to create a conference call by adding a new participant?

  • 1.  How to create a conference call by adding a new participant?

    Posted 06-05-2025 18:10

    sromocki | 2016-07-20 17:37:41 UTC | #1

    Hello,

    If I have an existing conversation call between two people, how can I add a new participant to the call with a new phone number? I would assume I would use the POST /api/v2/conversations/calls/{callId}/participants add a new participant API. However, it's not very clear how I can use this API to add a new participant that doesn't have an ID yet. Also, what participant field do I add the new phone number to?

    Thanks, Sean

    tim.smith | 2016-07-20 18:02:08 UTC | #2

    The docs can definitely use some clarification on this. You can add a participant by their phone number with this request body:

    { "participants": [ { "address": "3172222222" } ] }

    sromocki | 2016-07-20 22:13:14 UTC | #3

    Thanks Tim. A documentation page on how to use the Purecloud API for executing common call controls would definitely be nice to have some day.

    chuck.pulfer | 2016-07-20 23:28:17 UTC | #4

    Hi Sean,

    There is a lab we put together a while back that you might find helpful. It does basic call controls in a javascript web app. You can check it out here: https://github.com/MyPureCloud/api_labs/tree/master/conversations-2

    -Chuck

    sromocki | 2016-07-21 00:07:04 UTC | #5

    Chuck,

    Those labs will def help me.

    Thanks, Sean

    vrvoice1 | 2016-07-21 07:10:00 UTC | #6

    Hi Chuck,

    this labs are realy nice, but there was a small problem at start time. There is no option to choose the environment. So if I want to use it from EMEA I need to change the url in the purecloud js lib. Can you please add something too choose the environment ?

    Regards,

    Sven

    tim.smith | 2016-07-21 13:26:36 UTC | #7

    vrvoice1, post:6, topic:153
    There is no option to choose the environment. So if I want to use it from EMEA I need to change the url in the purecloud js lib.Can you please add something too choose the environment ?

    This is documented under the Environments section for each SDK: https://developer.mypurecloud.com/api/rest/client-libraries/javascript/latest/

    KevinGlinski | 2016-07-21 13:43:35 UTC | #8

    I should note that the session contracts changed in v0.50.0 the labs were written before the so here is the readme then on how to update the env

    https://github.com/MyPureCloud/purecloud_api_sdk_javascript/blob/847970ae16cc454a6b4afd0d7d1a7b276434c345/README.md

    skansakar | 2016-09-14 08:23:30 UTC | #9

    @tim.smith @chuck.pulfer I got the lab running but I cannot see how to add participants for conference? What button do I need to press to add participant/conference?

    <img src="//inin-prod-use1-developerforum.s3.amazonaws.com/original/1X/97e26cb5e8055a0e3d0283e7fd479e50f9a056c5.png" width="690" height="379">

    skansakar | 2016-09-15 09:28:10 UTC | #10

    Anyone able to help with this? @KevinGlinski

    system | 2017-08-28 19:25:24 UTC | #11

    This post was migrated from the old Developer Forum.

    ref: 153



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