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  • 1.  How to detect "Customer Typing" event in WhatsApp integration

    Posted 10-13-2025 13:03

    Hi everyone,

    I'm working with the Genesys Cloud WhatsApp integration and would like to know if there's a way to detect when a customer is typing (a "typing" indicator event) during an active messaging conversation.

    I've checked the Conversations API and the Notifications API (v2.notifications), but I haven't found any event or flag that indicates when the customer is typing before sending the actual message.

    Is there any existing API event, webhook, or workaround to capture the "customer typing" state for WhatsApp messages in Genesys Cloud? Or is this functionality simply not supported at this time?

    Thanks in advance for any insights or documentation references!


    #Integrations

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    Rogelio Gutierrez
    Software Engineer
    IHG ® Hotels & Resorts
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  • 2.  RE: How to detect "Customer Typing" event in WhatsApp integration
    Best Answer

    Posted 10-13-2025 14:01
    Edited by Rogelio Gutierrez 10-13-2025 14:48

    Hi Rogelio,

    Based on available documentation, Genesys Cloud doesn't appear to support "typing indicators" for WhatsApp.
    You can check the Channel, Bot, and Touchpoint Capabilities comparison article, where Typing indicators are listed as Not supported.



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    Luiz Rosa
    Full stack developer
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    Original Message


  • 3.  RE: How to detect "Customer Typing" event in WhatsApp integration

    Posted 10-13-2025 14:49

    Hi Luiz, 

    Thanks for this link, is really useful ! 



    ------------------------------
    Rogelio Gutierrez
    Software Engineer
    IHG ® Hotels & Resorts
    ------------------------------

    Original Message


  • 4.  RE: How to detect "Customer Typing" event in WhatsApp integration

    Posted 10-13-2025 15:13
    Hola Rogelio, 
     
    encontre este link donde puede darte una idea, espero te funcione.
     
    https://developer.genesys.cloud/commdigital/digital/webmessaging/mobile-messaging/messenger-transport-mobile-sdk/typing-indicator?utm_source=chatgpt.com


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    Angel Marlut
    NA
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    Original Message


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