Thank you. I did not see that Flow-Out Type option.
Original Message:
Sent: 06-25-2024 23:53
From: Tatjana Knezevic
Subject: How to determine where the Flow out call go using the Queue Performance and Interaction report?
@Qan T In your Interactions View, you can add one more column. The column is Flow-Out Type and it is under Interactions:
The possible values for this column are:
ACD
Callback
IVR
Voicemail
Customer (Transfer to external number)
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Tatjana Knezevic
www.startelecom.cloud
https://www.linkedin.com/company/star-telecom-www-startelecom-ca-/
Original Message:
Sent: 06-25-2024 22:32
From: Qan T
Subject: How to determine where the Flow out call go using the Queue Performance and Interaction report?
Ty Anton.
Can calls sent to Inqueue call flow be considered a Flow out?
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Qan T
Vibrant Emotional Health
Original Message:
Sent: 06-25-2024 19:13
From: Anton Vroon
Subject: How to determine where the Flow out call go using the Queue Performance and Interaction report?
Hi Qan,
There can be a number of reasons for a flow out.
Callbacks is one reason.
Another could be logic in your in queue flow that transfer the call to another flow, so flows out.
And another could be your event handling in your in queue flow could be to transfer to queue, so that would be a flow out as well if there was an error in the in queue flow logic. This could be the same queue.
If you open the interaction and take a look at the timeline, this is usually a nice visual way to see where the call went.
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Anton Vroon
Original Message:
Sent: 06-25-2024 17:41
From: Qan T
Subject: How to determine where the Flow out call go using the Queue Performance and Interaction report?
I trying to determine where the call went after the Flow out.
Below the Queue Performance report is showing 1 Flow out for 1:30pm
I set the following column filters in Interaction for that date
#Reporting/Analytics
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Qan T
Vibrant Emotional Health
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