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  • 1.  How to enable content search for API created knowledge bases?

    Posted 06-25-2025 05:56

    Hi, 

    When creating a KB through the API there is no option to enable/disable content search for the KB. Is there a dedicated api call  for this? Is this even possible to enable through the API? Im talking about the bottom red squared option. Thanks!


    #PlatformAPI

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    Richard Kiewiet
    Product Owner
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  • 2.  RE: How to enable content search for API created knowledge bases?

    Posted 06-26-2025 08:44

    Hi Richard,

    Seem it isn't available at least in the Javascript SDK.

    There are some other options in other APIs that aren't available in SDKs either, for example to filter for parked conversations when getting a users conversations.

    One workaround is to do a request directly to the API instead of using the SDK in those cases.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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