Genesys Cloud - Main

Hello.

I am building a digital bot for an IT helpdesk where we will give the customer the ability to open a helpdesk ticket if they cannot self-serve with the knowledge articles presented to them for their issue. I am doing that by using a reusable task to collect up parameters to then submit on a separate reusable task. I want to allow the customer to cleanly end the task and go back to the main menu if they decide they don't want to submit a ticket mid-task. 

Does anybody have a suggestion on how to end a reusable task in the middle of the task based off a keyword provided? My thought is that I would communicate to the customer that they can type "Main Menu" or something that would either pick up on an Intent or allow them to jump to a different reusable task, however I am stumped on how to do that other than to set and check a variable in a Decision object after every Ask for Slot object. Any advice is greatly appreciated. :)

I like to have a Task called Main Menu and route all other task to that including the default task.  That will allow you to route after the collection and after knowledge using the Follow-up in Knowledge.  You can also have an intent called Main Menu that points to that task

Hello.

I am building a digital bot for an IT helpdesk where we will give the customer the ability to open a helpdesk ticket if they cannot self-serve with the knowledge articles presented to them for their issue. I am doing that by using a reusable task to collect up parameters to then submit on a separate reusable task. I want to allow the customer to cleanly end the task and go back to the main menu if they decide they don't want to submit a ticket mid-task. 

Does anybody have a suggestion on how to end a reusable task in the middle of the task based off a keyword provided? My thought is that I would communicate to the customer that they can type "Main Menu" or something that would either pick up on an Intent or allow them to jump to a different reusable task, however I am stumped on how to do that other than to set and check a variable in a Decision object after every Ask for Slot object. Any advice is greatly appreciated. :)

Thanks Robert. I appreciate your response. 

Are you using the custom knowledge base settings to route to your Main Menu? 

I like to have a Task called Main Menu and route all other task to that including the default task.  That will allow you to route after the collection and after knowledge using the Follow-up in Knowledge.  You can also have an intent called Main Menu that points to that task

Hello.

I am building a digital bot for an IT helpdesk where we will give the customer the ability to open a helpdesk ticket if they cannot self-serve with the knowledge articles presented to them for their issue. I am doing that by using a reusable task to collect up parameters to then submit on a separate reusable task. I want to allow the customer to cleanly end the task and go back to the main menu if they decide they don't want to submit a ticket mid-task. 

Does anybody have a suggestion on how to end a reusable task in the middle of the task based off a keyword provided? My thought is that I would communicate to the customer that they can type "Main Menu" or something that would either pick up on an Intent or allow them to jump to a different reusable task, however I am stumped on how to do that other than to set and check a variable in a Decision object after every Ask for Slot object. Any advice is greatly appreciated. :)