Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  How to export list of all user's & their departments?

    Posted 11-04-2021 12:00
    No replies, thread closed.

    Hi everyone,

    I would like to export all of the users within our Genesys Cloud org, along with their department.

    Has anyone got any suggestions of the most efficent way to do this?

    Thanks

    Daniel


    #PlatformAdministration
    #QualityManagement

    ------------------------------
    Daniel
    ------------------------------


  • 2.  RE: How to export list of all user's & their departments?

    Posted 11-04-2021 12:27
    No replies, thread closed.
    Best would be using GC CLI.  Check out these links:

    Export skills and queues for each user in csv format - Platform API / CLI - Genesys Cloud Developer Forum

    Genesys Cloud CX (formerly PureCloud) - Genesys

    ------------------------------
    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    robertwc@avtex.com
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: How to export list of all user's & their departments?

    Posted 11-05-2021 08:49
    No replies, thread closed.
    I was able to build a Agent view that shows all employees using these columns and export to csv.

    Agent, Division, Group, Location, Reports to, Division. 

    I also added some columns on volume to see how non call center employees use the system.

    ------------------------------
    Gregory Barrett
    Outdoor Network LLC
    ------------------------------

    Original Message


  • 4.  RE: How to export list of all user's & their departments?

    Posted 11-05-2021 10:43
    No replies, thread closed.
    Hi Daniel

    If all you're looking for is the agent names and their departments as listed in their user profiles the Performance - Agents view in the Genesys UI has a Department field that can be selected. You can export this view in .csv or .pdf format.

    Regards

    Paul

    ------------------------------
    Paul Soulodre
    Alberta Motor Association
    ------------------------------

    Original Message


  • 5.  RE: How to export list of all user's & their departments?

    Posted 11-08-2021 04:40
    No replies, thread closed.
    hi Daniel, that only makes sense if you have relatively small deployment otherwise...
    "Too many rows in table. Filter to 2500 or fewer rows."

    Piotr

    ------------------------------
    Piotr Danielewski
    EY Global Services Limited
    ------------------------------

    Original Message


  • 6.  RE: How to export list of all user's & their departments?

    Posted 11-08-2021 17:24
    No replies, thread closed.

    Hi All,

    Thanks for your feedback everyone.

    I used the performance > agent view and filtered by department. As we had less than 2500 user's, the export worked.

    Thanks

    Daniel



    ------------------------------
    Daniel
    ------------------------------

    Original Message


Related Content