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  • 1.  How to export user prompts?

    Posted 01-10-2024 14:19
    No replies, thread closed.

    Trying to export all user prompts but couldn't find a way to do so.


    #ArchitectureandDesign

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    Dhaval Modi
    MVP Health Plan, Inc.
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  • 2.  RE: How to export user prompts?
    Best Answer

    Posted 01-10-2024 14:51
    Edited by Samuel Jillard 07-23-2024 04:31
    No replies, thread closed.

    Hi Dhaval,

    You need API Genesys.

    The return has a field "mediaUri". This is a URL hosted in AWS for you to access prompt file: Genesys Cloud Developer Center.

    You can use API: https://developer.dev-genesys.cloud/devapps/api-explorer#get-api-v2-architect-prompts to extract All prompts information of your environment and execute get-api-v2-architect-prompts--promptId--resources--languageCode.

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



  • 3.  RE: How to export user prompts?

    Posted 01-18-2024 14:11
    No replies, thread closed.

    hello,

    the page you are referring to is not found.



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    Dhaval Modi
    MVP Health Plan, Inc.
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  • 4.  RE: How to export user prompts?

    Posted 01-18-2024 14:28
    No replies, thread closed.

    The access is ok here: https://developer.dev-genesys.cloud/devapps/api-explorer#get-api-v2-architect-prompts

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------



  • 5.  RE: How to export user prompts?

    Posted 01-19-2024 06:14
    No replies, thread closed.

    The correct links are

    https://developer.genesys.cloud/devapps/api-explorer#get-api-v2-architect-prompts

    Or for standalone

    https://developer.genesys.cloud/devapps/api-explorer-standalone



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------