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how to find same agent id logged in to different system at a same time

  • 1.  how to find same agent id logged in to different system at a same time

    Posted 8 days ago

    i am trying to know if single agent is logged in and  working on system and with his ID if it is logged in to different system as well,so we have option for force logout but how we will get to know that id is logged in more thn one place .....


    #Unsure/Other

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    Amit Vishwakarma
    CS Infocomm Pvt. Ltd
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  • 2.  RE: how to find same agent id logged in to different system at a same time

    Posted 7 days ago

    Which system do you think he's logging into? Is it another ORG?

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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