Genesys Cloud - Main

Hi all,

Just one for a rainy UK afternoon.

I have been asked if we can develop an inQ flow that tells the caller their position in Q and the ASA for that particular Q. After spending several hours examining the API's I can't seem to find an answer where to pull the ASA from. Anyone that can help me pointing me in the right direction?

Basically, that's the EWT, so play that. (Built in operations to do it.)

Hi all,

Just one for a rainy UK afternoon.

I have been asked if we can develop an inQ flow that tells the caller their position in Q and the ASA for that particular Q. After spending several hours examining the API's I can't seem to find an answer where to pull the ASA from. Anyone that can help me pointing me in the right direction?

Hi Paul

I've done some testing and while my Q activity dashboard states a ASA of 1.49 for the interval and 1.39 for the day. The EWT is announced as -1 second?
That only happens when I use a data action to query the EWT with a data action, because the tool step doesn't play the EWT at all, because it's -1 which basically means error.

Therefore I can conclude that the EWT isn't the ASA and therefore not something I can use.

Basically, that's the EWT, so play that. (Built in operations to do it.)

Hi all,

Just one for a rainy UK afternoon.

I have been asked if we can develop an inQ flow that tells the caller their position in Q and the ASA for that particular Q. After spending several hours examining the API's I can't seem to find an answer where to pull the ASA from. Anyone that can help me pointing me in the right direction?

Hi Paul

I've done some testing and while my Q activity dashboard states a ASA of 1.49 for the interval and 1.39 for the day. The EWT is announced as -1 second?
That only happens when I use a data action to query the EWT with a data action, because the tool step doesn't play the EWT at all, because it's -1 which basically means error.

Therefore I can conclude that the EWT isn't the ASA and therefore not something I can use.

Basically, that's the EWT, so play that. (Built in operations to do it.)

Hi all,

Just one for a rainy UK afternoon.

I have been asked if we can develop an inQ flow that tells the caller their position in Q and the ASA for that particular Q. After spending several hours examining the API's I can't seem to find an answer where to pull the ASA from. Anyone that can help me pointing me in the right direction?

Hi all,

Just one for a rainy UK afternoon.

I have been asked if we can develop an inQ flow that tells the caller their position in Q and the ASA for that particular Q. After spending several hours examining the API's I can't seem to find an answer where to pull the ASA from. Anyone that can help me pointing me in the right direction?

Hi Rudy,
I was looking for something similar recently and could only find EWT.  I was also looking to play Longest Waiting but was told that doesn't exist either.  Sorry!

Hi all,

Just one for a rainy UK afternoon.

I have been asked if we can develop an inQ flow that tells the caller their position in Q and the ASA for that particular Q. After spending several hours examining the API's I can't seem to find an answer where to pull the ASA from. Anyone that can help me pointing me in the right direction?