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Hi All,I would like to know if there is a way to report which policy is being used in a call.Thanks a lot.
Hi @Rechelle McConnell,
I believe what you are looking for is Show which policy was applied to a | Genesys Cloud Ideas Portal (aha.io).
This feature will be considered for CY25 according to the responsible admin. Voting and commenting on your use-case increase chances of the specific feature being considered.
Best,
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