Genesys Cloud - Main

 View Only


Discussion Thread View

  • 1.  How to find the Recording Policy used in a call?

    Posted 11 days ago

    Hi All,

    I would like to know if there is a way to report which policy is being used in a call.

    Thanks a lot. 


    #Reporting/Analytics

    ------------------------------
    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------


  • 2.  RE: How to find the Recording Policy used in a call?

    GENESYS
    Posted 11 days ago

    Hi @Rechelle McConnell,

    I believe what you are looking for is Show which policy was applied to a | Genesys Cloud Ideas Portal (aha.io).

    This feature will be considered for CY25 according to the responsible admin. Voting and commenting on your use-case increase chances of  the specific feature being considered.

    Best,



    ------------------------------
    Georgy Rudnev
    Genesys - Employees
    ------------------------------

    Original Message


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources