I will check on this.
Do you know if there is a way to create a form (something like below; taken from internet) using markup in rich text builder in digital bot?
Original Message:
Sent: 04-12-2024 04:39
From: Jan Heinonen
Subject: How to format text under expression like bold, italics, underlined etc for a variable in a digital bot flow?
Hello,
I've used markup in digital bot so it should work.
If you want Slot.Full_Name in bold you would put something like
"Hello *" + Slot.Full_Name + "*"
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
Original Message:
Sent: 04-11-2024 23:56
From: Khurshid Ali
Subject: How to format text under expression like bold, italics, underlined etc for a variable in a digital bot flow?
Hello Angelo,
I tried but in vain.
Maybe I didn't get 100% of what you said.
Will you be able to share some snippet of doing this with an end result?
At the begining of message conversation I need to collect all the customer related information in one form:
Something like below:
Full Name
Login ID
Customer ID
Store ID
Date of Birth
Date of Purchase
Phone number
Note: I have done this using slots, but that is like one after another.
Also, I have used markup in script, but on the digital bot, It's not allowing, or I am doing something wrong.
Regards,
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Khurshid Ali,
Consultant / Developer / Tech Lead,
NCR Voyix,
khurshid.ali@ncrvoyix.com,
New Delhi,
India
Original Message:
Sent: 04-11-2024 01:37
From: Angelo Cicchitto
Subject: How to format text under expression like bold, italics, underlined etc for a variable in a digital bot flow?
It depends on the messaging client's capabilities, you can try to encapsulate those variables within a markdown-like syntax:
- https://help.mypurecloud.com/articles/markdown-syntax-for-rich-text-in-messenger/
- https://faq.whatsapp.com/539178204879377/?cms_platform=web
- https://www.facebook.com/help/www/147348452522644
- https://help.line.me/line/mac/?contentId=20013876
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Angelo Cicchitto
Genesys - Employees
Original Message:
Sent: 04-10-2024 07:25
From: Khurshid Ali
Subject: How to format text under expression like bold, italics, underlined etc for a variable in a digital bot flow?
How to format text under an expression like bold, italics, underlined, etc for a variable in a digital bot flow?
For e.g. if I want an output for the below expression with some texts in bolds. like the one encircled.
I know rich text format for normal text, but it fails for expression.
#ArchitectureandDesign
#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels
------------------------------
Khurshid Ali,
Consultant / Developer / Tech Lead,
NCR Voyix,
khurshid.ali@ncrvoyix.com,
New Delhi,
India
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