Genesys Cloud - Main

Hi Team, we have a requirement - if none of the agent available and my caller reached to Transfer to ACD block, we will play the Queue Msg+music and then will check if actual queue wait time will >16 sec than transfer to VM
I am playing a 9 Sec Queue message + 8 Sec queue music, which is almost consuming 17 sec.

I am thinking to use GetCurrentDateTimeUtc() just before and after will play 17 sec queue msg and music.
later i can get the difference of time and if the difference is more than 16 sec then will transfer to VM.
is there any other way to achieve this ? how i can get the different for time, trying to use DateTimeDiff() , but seems it is not working.
#ArchitectureandDesign

------------------------------
annie Ng
Accenture Company Limited
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Audio is not immediately played in a flow, it's cached up and flushed when appropriate.  So if your flow looks like this
update data action1
play audio
update data action2

The timestamps for the 2 update data action will be almost identical, different by a few milliseconds at most.
The easy way to force a flush is to use a collect input action.  Set the timeouts to the minimum, and make sure verification is turned off.
update data action1
play audio
collect input
update data action2

https://help.mypurecloud.com/articles/audio-buffer-and-flush-in-architect-flows/

------------------------------
Melissa Bailey
Genesys - Employees
------------------------------

Original Message:
Sent: 06-25-2021 13:59
From: annie Ng
Subject: How to get actual Queue Wait time

Hi Team, we have a requirement - if none of the agent available and my caller reached to Transfer to ACD block, we will play the Queue Msg+music and then will check if actual queue wait time will >16 sec than transfer to VM
I am playing a 9 Sec Queue message + 8 Sec queue music, which is almost consuming 17 sec.

I am thinking to use GetCurrentDateTimeUtc() just before and after will play 17 sec queue msg and music.
later i can get the difference of time and if the difference is more than 16 sec then will transfer to VM.
is there any other way to achieve this ? how i can get the different for time, trying to use DateTimeDiff() , but seems it is not working.
#ArchitectureandDesign

------------------------------
annie Ng
Accenture Company Limited
------------------------------

Hi, Thanks Melissa
May i know how i can get the difference between data action 1 and data action 2, is there any build in variable to get the difference of two timings in Second.

------------------------------
annie Ng
Accenture Company Limited
------------------------------

Original Message:
Sent: 06-25-2021 14:25
From: Melissa Bailey
Subject: How to get actual Queue Wait time

Audio is not immediately played in a flow, it's cached up and flushed when appropriate.  So if your flow looks like this
update data action1
play audio
update data action2

The timestamps for the 2 update data action will be almost identical, different by a few milliseconds at most.
The easy way to force a flush is to use a collect input action.  Set the timeouts to the minimum, and make sure verification is turned off.
update data action1
play audio
collect input
update data action2

https://help.mypurecloud.com/articles/audio-buffer-and-flush-in-architect-flows/

------------------------------
Melissa Bailey
Genesys - Employees

Original Message:
Sent: 06-25-2021 13:59
From: annie Ng
Subject: How to get actual Queue Wait time

Hi Team, we have a requirement - if none of the agent available and my caller reached to Transfer to ACD block, we will play the Queue Msg+music and then will check if actual queue wait time will >16 sec than transfer to VM
I am playing a 9 Sec Queue message + 8 Sec queue music, which is almost consuming 17 sec.

I am thinking to use GetCurrentDateTimeUtc() just before and after will play 17 sec queue msg and music.
later i can get the difference of time and if the difference is more than 16 sec then will transfer to VM.
is there any other way to achieve this ? how i can get the different for time, trying to use DateTimeDiff() , but seems it is not working.
#ArchitectureandDesign

------------------------------
annie Ng
Accenture Company Limited
------------------------------