Hi All,
Is there a place where I can find which are the API´s used to pull data for the "Queue Metrics Interval Export report"
I would need those API´s because We have a data ingestion project to bring Genesys Cloud data to internal Data lake.
Columns from "Queue Metrics Interval Export report"
Date
Interval
Queue
Media Type
Offered
Answered
Abandoned
Abandon %
Service Level %
ASA
Avg Talk
Avg ACW
AHT
Avg Hold
Transferred
Transfer %
I've found the page below which is great but I was not able to associate the API´s with the columns I'm mentioning above.
https://developer.genesys.cloud/devapps/api-explorer
Thanks in advance,
Best regards,
Alan Debone
Business Analyst from Johnson & Johnson
#Reporting/Analytics------------------------------
Alan Debone De Lima
Johnson & Johnson
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