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  • 1.  How to get recognized slot value synonym?

    Posted 06-04-2025 12:45
    No replies, thread closed.

    Hi dear All,

    We've created a bot with multiple slots and synonyms for each slot.

    Is there any way to get the recognized synonym into a variable, not the slot value itself, but especially the recognized synonym?

    We would like to present this recognized synonym to the agent in the Script. 


    Thanks for any ideas!


    #API/Integrations
    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Oleksii Petrenko
    Genesys PS Consultant
    ------------------------------


  • 2.  RE: How to get recognized slot value synonym?

    Posted 06-04-2025 13:04
    No replies, thread closed.

    Hello Oleksii, 

    This is not supported currently, but I did find this idea. I recommend going to vote on this to so we can get more optics on it. 

    Cheers, 



    ------------------------------
    Cameron
    Online Community Manager/Moderator
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    Original Message


  • 3.  RE: How to get recognized slot value synonym?
    Best Answer

    Posted 06-04-2025 19:23
    Edited by Jason Kleitz 06-05-2025 09:28
    No replies, thread closed.

    Hello, Cameron. Thank you so much!


    The idea you found looks slightly different to me... We are trying to obtain a recognized synonym value for a variable. Typically, there is a system variable, but not in this case, and it doesn't relate specifically to the dynamic slots type. They can be other types as well, but thank you.

    You gave me an idea to create a new idea - https://genesyscloud.ideas.aha.io/ideas/DXVBOTS-I-364 

    So please vote if somebody will bump into this topic :)
    ------------------------------
    Oleksii Petrenko
    Genesys PS Consultant
    ------------------------------

    Original Message


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