We've checked our routing configuration for all holidays for the year and then manually went in and altered forecast to 0 Zero for the upcoming Memorial Day holiday. When we ran our schedules, it still staffed people for the day. How do we have the schedule reflect that no one is working since there is no volume in the forecast and we have the configuration under Routing-Schedules set up for Holiday?
Do we have to manually delete everyone's schedule for the Day? (Not very efficient) Or does it matter if they are scheduled, will it impact any stats downstream. What is the best practice for holiday scheduling. This is our first holiday since go live so we are eager to find the best method of handling this. Suggestions?
#Unsure/Other------------------------------
Tom Magness
Johnson & Johnson
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