Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  How to hide outbound number on a campaign

    Posted 04-25-2023 20:32
      |   view attached
    No replies, thread closed.

    Hi community!

    Im configuring an outbound campaign, & I am being asked to see if its possible to hide the client number showed in the genesys cloud interface ( I mean the one who is displayed between the "call timer" & the "Get Interaction URL") I was looking in the role permissions something like view ani but cant find anything like that, does anyone know if its possible & if its how to do it?

    Thanks in advanced!


    #Outbound

    ------------------------------
    Ling. Roberto Vallejo Hernandez
    Sixbell México
    ------------------------------


  • 2.  RE: How to hide outbound number on a campaign

    Posted 04-28-2023 00:39
    No replies, thread closed.

    This is available in Performance Views and Exports, but not on the Roster (that panel you showed):  Limited PII masking in Performance views and exports - Genesys Cloud Resource Center (mypurecloud.com).  There are ideas for this and other masking on the ideas site.  You can search there and vote on the ones relevant to your issue.   



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


Related Content