Genesys Cloud - Main

Hi,

We have set up a Script with Input component, it will lets agents to write the comments on the Script, however the Input component of the Script is very small, it displays maximum two lines, we already enable Multilines option on the Script

Before, it was working fine, it displays many lines at the same time

Any idea if this was changed ?

Thank you.
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#SystemAdministration

Hello,

Thanks for bringing this up. I looked into this and did see that the input is indeed staying a maximum of two lines. This was not changed on purpose and I was able to find where it happened. I am working on the solution to this and after it is tested in the lower environments I will look to get it to production.

------------------------------
joshua frederick
Genesys - Employees
------------------------------

Original Message:
Sent: 06-14-2019 07:09
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi,

We have set up a Script with Input component, it will lets agents to write the comments on the Script, however the Input component of the Script is very small, it displays maximum two lines, we already enable Multilines option on the Script

Before, it was working fine, it displays many lines at the same time

Any idea if this was changed ?

Thank you.
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#SystemAdministration

Hi joshua,

Thanks for your reply, you mean that you find what can be the cause of this ?

Please keep me informed once you finish the test about the update

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 06-14-2019 12:09
From: joshua frederick
Subject: How to increase Script Input component size ?

Hello,

Thanks for bringing this up. I looked into this and did see that the input is indeed staying a maximum of two lines. This was not changed on purpose and I was able to find where it happened. I am working on the solution to this and after it is tested in the lower environments I will look to get it to production.

------------------------------
joshua frederick
Genesys - Employees

Original Message:
Sent: 06-14-2019 07:09
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi,

We have set up a Script with Input component, it will lets agents to write the comments on the Script, however the Input component of the Script is very small, it displays maximum two lines, we already enable Multilines option on the Script

Before, it was working fine, it displays many lines at the same time

Any idea if this was changed ?

Thank you.
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#SystemAdministration

Hello,

Yes I found what was causing the input to not display many lines. The solution is going through our review and testing process now.

------------------------------
joshua frederick
Genesys - Employees
------------------------------

Original Message:
Sent: 06-14-2019 12:29
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi joshua,

Thanks for your reply, you mean that you find what can be the cause of this ?

Please keep me informed once you finish the test about the update

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 06-14-2019 12:09
From: joshua frederick
Subject: How to increase Script Input component size ?

Hello,

Thanks for bringing this up. I looked into this and did see that the input is indeed staying a maximum of two lines. This was not changed on purpose and I was able to find where it happened. I am working on the solution to this and after it is tested in the lower environments I will look to get it to production.

------------------------------
joshua frederick
Genesys - Employees

Original Message:
Sent: 06-14-2019 07:09
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi,

We have set up a Script with Input component, it will lets agents to write the comments on the Script, however the Input component of the Script is very small, it displays maximum two lines, we already enable Multilines option on the Script

Before, it was working fine, it displays many lines at the same time

Any idea if this was changed ?

Thank you.
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#SystemAdministration

Hi joshua,

Do you know if the solution was tested or not yet in order to check in the customer Org ?

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 06-14-2019 12:34
From: joshua frederick
Subject: How to increase Script Input component size ?

Hello,

Yes I found what was causing the input to not display many lines. The solution is going through our review and testing process now.

------------------------------
joshua frederick
Genesys - Employees

Original Message:
Sent: 06-14-2019 12:29
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi joshua,

Thanks for your reply, you mean that you find what can be the cause of this ?

Please keep me informed once you finish the test about the update

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 06-14-2019 12:09
From: joshua frederick
Subject: How to increase Script Input component size ?

Hello,

Thanks for bringing this up. I looked into this and did see that the input is indeed staying a maximum of two lines. This was not changed on purpose and I was able to find where it happened. I am working on the solution to this and after it is tested in the lower environments I will look to get it to production.

------------------------------
joshua frederick
Genesys - Employees

Original Message:
Sent: 06-14-2019 07:09
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi,

We have set up a Script with Input component, it will lets agents to write the comments on the Script, however the Input component of the Script is very small, it displays maximum two lines, we already enable Multilines option on the Script

Before, it was working fine, it displays many lines at the same time

Any idea if this was changed ?

Thank you.
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#SystemAdministration

Hi,

Yes the solution is in but just in the lower environments and tested well. I am looking to get a ticket up for the UI change today/tomorrow and then try to get the deployment end of this week start of next.

------------------------------
joshua frederick
Genesys - Employees
------------------------------

Original Message:
Sent: 06-19-2019 03:34
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi joshua,

Do you know if the solution was tested or not yet in order to check in the customer Org ?

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 06-14-2019 12:34
From: joshua frederick
Subject: How to increase Script Input component size ?

Hello,

Yes I found what was causing the input to not display many lines. The solution is going through our review and testing process now.

------------------------------
joshua frederick
Genesys - Employees

Original Message:
Sent: 06-14-2019 12:29
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi joshua,

Thanks for your reply, you mean that you find what can be the cause of this ?

Please keep me informed once you finish the test about the update

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 06-14-2019 12:09
From: joshua frederick
Subject: How to increase Script Input component size ?

Hello,

Thanks for bringing this up. I looked into this and did see that the input is indeed staying a maximum of two lines. This was not changed on purpose and I was able to find where it happened. I am working on the solution to this and after it is tested in the lower environments I will look to get it to production.

------------------------------
joshua frederick
Genesys - Employees

Original Message:
Sent: 06-14-2019 07:09
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi,

We have set up a Script with Input component, it will lets agents to write the comments on the Script, however the Input component of the Script is very small, it displays maximum two lines, we already enable Multilines option on the Script

Before, it was working fine, it displays many lines at the same time

Any idea if this was changed ?

Thank you.
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#SystemAdministration

Hi joshua,

Thanks for the reply, this is good news, so you mean it should be deployed start of the next week

I will check this next week and let you know

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication
------------------------------

Original Message:
Sent: 06-19-2019 07:41
From: joshua frederick
Subject: How to increase Script Input component size ?

Hi,

Yes the solution is in but just in the lower environments and tested well. I am looking to get a ticket up for the UI change today/tomorrow and then try to get the deployment end of this week start of next.

------------------------------
joshua frederick
Genesys - Employees

Original Message:
Sent: 06-19-2019 03:34
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi joshua,

Do you know if the solution was tested or not yet in order to check in the customer Org ?

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 06-14-2019 12:34
From: joshua frederick
Subject: How to increase Script Input component size ?

Hello,

Yes I found what was causing the input to not display many lines. The solution is going through our review and testing process now.

------------------------------
joshua frederick
Genesys - Employees

Original Message:
Sent: 06-14-2019 12:29
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi joshua,

Thanks for your reply, you mean that you find what can be the cause of this ?

Please keep me informed once you finish the test about the update

Thank you.

------------------------------
Oudderhem Mostafa
Coverage-Communication

Original Message:
Sent: 06-14-2019 12:09
From: joshua frederick
Subject: How to increase Script Input component size ?

Hello,

Thanks for bringing this up. I looked into this and did see that the input is indeed staying a maximum of two lines. This was not changed on purpose and I was able to find where it happened. I am working on the solution to this and after it is tested in the lower environments I will look to get it to production.

------------------------------
joshua frederick
Genesys - Employees

Original Message:
Sent: 06-14-2019 07:09
From: Oudderhem Mostafa
Subject: How to increase Script Input component size ?

Hi,

We have set up a Script with Input component, it will lets agents to write the comments on the Script, however the Input component of the Script is very small, it displays maximum two lines, we already enable Multilines option on the Script

Before, it was working fine, it displays many lines at the same time

Any idea if this was changed ?

Thank you.
#Omni-ChannelDesktop/UserInterface
#PlatformAdministration
#SystemAdministration