Genesys Cloud - Main

Good day,

We are trying to implement calling rules for our outbound agentless campaigns. 

We are attempting to implement calling rules where we retry phone number 1 from our contact list and if response is busy, then try phone number 2 after two attempts at phone number 1.  We do not see this under "attempt controls" under List Management.  Would anyone know how we can implement this feature?  

Thanks!

#Outbound

------------------------------
Steve Misito
------------------------------

you can add rule management , 
update contact column and choose column name that you prepare for it , then choose Increament in update option

------------------------------
Husein Nasution
PT Halik Selindo Alpha
------------------------------

Original Message:
Sent: 11-09-2021 10:42
From: Steve Misito
Subject: How to invoke phone number 2 on contact list for outbound campaigns

Good day,

We are trying to implement calling rules for our outbound agentless campaigns. 

We are attempting to implement calling rules where we retry phone number 1 from our contact list and if response is busy, then try phone number 2 after two attempts at phone number 1.  We do not see this under "attempt controls" under List Management.  Would anyone know how we can implement this feature?

Thanks!

#Outbound

------------------------------
Steve Misito
------------------------------