Abhijeet | 2020-05-07 05:41:21 UTC | #1
Hi Team,
I am reading the conversation detail data from the 'api/v2/analytics/conversations/details/query' endpoint. The issue that I am facing here is Conversation segments are separate and conversation Metric are separate from each other in the Json response there is not common column even they fall under same conversation data.
I want to join both of them so that I can represent the data as it is represented on the interaction->timeline dashborad.
how can we join these two entities in the conversation.
Thanks,
Abhijeet Hivarkar
tim.smith | 2020-05-13 15:44:06 UTC | #2
The interaction timeline view has the conversation broken out by participants and shows the individual sessions for each. This is the same manner in which the analytics data is presented. I'm not sure what you mean by wanting to join the two entities.
Abhijeet | 2020-05-14 02:17:27 UTC | #3
I want to link the participants with the metric data that is shown on timeline view as per sessions. I want to ignore the sessions while linking the respective metrics to the participants. So If I have 5 participant in a conversation , I will have only 5 rows with respective metric values for that single conversation.
system | 2020-06-14 02:17:30 UTC | #4
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