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How to make a call with .net SDK

  • 1.  How to make a call with .net SDK

    Posted 06-05-2025 18:05

    maxw | 2018-05-31 02:53:34 UTC | #1

    Dear Sir/Madam,

    I tried to make a call with API followed by example, but get an error as "Method Not Allowed".

    My code is very simple as below:

    var api = new ConversationsApi(); api.Configuration.AccessToken = accessToken;

    CreateCallRequest body = new CreateCallRequest { PhoneNumber = "XXXXXXXX", CallerId = "a2fdecf5-0b49-4a2c-ab33-809d41a9ea59", CallerIdName = "XXXXXXX", CallFromQueueId = "acc931da-4fa3-4154-a771-be33210e9c89", Priority = 0 };

    try { CreateCallResponse result = api.PostConversationsCalls(body); Console.WriteLine(result.Id); } catch (Exception ex) { Console.WriteLine(ex.Message); }

    Please check attached image for exception:

    tim.smith | 2018-05-31 12:15:46 UTC | #2

    Are you setting the environment somewhere? Can you share that code please? The ResponseUri doesn't look right; it should be using api.mypurecloud.com.au, not the login subdomain.

    In the future, please provide correlation IDs in text, not in an image.

    maxw | 2018-06-01 01:37:08 UTC | #3

    Hi Tim,

    The call part is working now. But I got error as: "CALL ERROR error.ininedgecontrol.connection.station.notReached". I use postman do the testing:

    { "phoneNumber": "my phone number", "callerId": "a2fdecf5-0b49-4a2c-ab33-809d41a9ea59", "callerIdName": "my name", "callFromQueueId": "acc931da-4fa3-4154-a771-be33210e9c89", "priority": 0 }

    I could see calls in interactions with right queue on it. But keep connecting for a while then saw error. I could call this number if I use purecloud web UI.

    Can you give me some suggestions?

    Thanks.

    tim.smith | 2018-06-01 02:23:25 UTC | #4

    Are you using a WebRTC station? Can you provide the correlation ID please?

    maxw | 2018-06-01 03:12:59 UTC | #5

    Hi Tim,

    We do use WebRTC station. And could you check below ids: 8b44d768-bed3-4a98-aad4-800b1b74ec55 595c791e-2e19-4198-bc52-f1fae957db84.

    Thanks

    tim.smith | 2018-06-01 12:38:11 UTC | #6

    You can't place outbound calls with the API when you're using a WebRTC station. You'll need to either use a physical phone or place calls using the PureCloud UI. I've added your request to the feature.

    system | 2018-07-02 12:49:20 UTC | #7

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 2935



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