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  • 1.  How to monitor Teams integration usage

    Posted 11-04-2024 05:00
    No replies, thread closed.

    Is it possible to see who is making use of the Teams Integration license?

    I'm not looking for who is being billed a license, I'm interested in knowing if people are actually making use of it and if not I would like to take it away from them

    Kind Regards,

    Louis


    #SystemAdministration

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    Louis Creely
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  • 2.  RE: How to monitor Teams integration usage
    Best Answer

    Posted 11-04-2024 07:39
    No replies, thread closed.

    Hello Louis, 

    I don't think we have any kind of report that would show this. All we have is the billing usage reports.

    Cheers, 



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    Cam
    Online Community Manager/Moderator
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