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  • 1.  How to overcome max 50 bot intents

    Posted 07-15-2024 09:03

    Hello,

    We have started to use bots for one of our business area a few months ago. It was mainly a pilot of 20 different intents and now we have a desire to increase the intents but we have hit the max 50 limit. Any ideas how we can manage the additional intents and still be able to server our customers through the same process ?

    Regards


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Vineet Kakroo
    FIL Fund Services (Bermuda) Limited
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  • 2.  RE: How to overcome max 50 bot intents

    GENESYS
    Posted 07-15-2024 12:50

    Hello Vineet, 

    The best path you can take would be opening a ticket with customer care Architect and Routing Team to have this limit raised, as it is a configurable limit as seen here. The specific limit is called the "domain.version.intents.max". You will have to provide a use case (example of you hitting the limit) and valid business justification so Care can pass this up the proper chain. 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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