daki | 2023-11-27 20:21:09 UTC | #1
Hi all,
I need to pass cusomerNumber (using Set Participant data) on screenpop in Salesforce CTIExtension.
I can see Participant data under attributes using /api/v2/conversations/{conversationId} but on screenpop in Salesforce CTIExtension the attributes are not there, just getting this:
{ "searchValue":"+xxxxxxxxxxx", "interaction":{ "id":"xx-xx-xx-xx-xx", "phone":"tel:+xxxxxxxxxxx", "name":"xxxxxxxxx", "isConnected":false, "isDisconnected":false, "isDone":false, "state":"ALERTING", "isCallback":false, "isDialer":false, "isChat":false, "isEmail":false, "isMessage":false, "isVoicemail":false, "remoteName":"xxxxx", "recordingState":"none", "displayAddress":"+xxxxxxxxxxx", "ani":"+xxxxxxxxxxx", "calledNumber":"+xxxxxxxxxxxx", "direction":"Inbound", "isInternal":false } }
I read following articles, but still dont know how to get this done: https://help.mypurecloud.com/articles/extension-points-in-genesys-cloud-for-salesforce/ https://help.mypurecloud.com/articles/use-the-extension-points-to-customize-screen-pop/
I really appreciate any help on this.
system | 2023-12-27 20:21:54 UTC | #2
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