Thank you, @Jason Kleitz!
@Anush Shetty did you get your phones working?
------------------------------
George Ganahl GCP, GCSME, ICCE, ICHD, etc.
Senior Principal PS Consultant
Genesys
------------------------------
Original Message:
Sent: 07-09-2024 14:08
From: Jason Kleitz
Subject: How to provision polycom phones for genesys cloud on premise
Hello Anush,
If you are having an issue provisioning the VVX201 phone, I would recommend you take a look at this article from our Resource Center.
If you are still having an issue, you may need to gather some logs from the phone and have our Customer Care support team take a look at what is causing an issue.
Please let us know if you are able to get it working and let us know what the issue was.
------------------------------
Jason Kleitz
Genesys - Employees
Original Message:
Sent: 07-07-2024 20:20
From: Anush Shetty
Subject: How to provision polycom phones for genesys cloud on premise
Hi Samuel san,
Yes i am following the steps mentioned in the link you shared . I am using below settings to obtain the provisioning configuration:
"From Edges within the Site - Configure the phone to obtain provision configuration data from an Edge on your site".
I am getting unknown certificate error in edge logs. once i forcefully upload the certficate(create for manged phones in genesys cloud)in phone, it is working. But it would not solve the issue.
------------------------------
Anush Shetty
SBI Shinsei Bank, Limited
Original Message:
Sent: 07-05-2024 11:39
From: Samuel Jillard
Subject: How to provision polycom phones for genesys cloud on premise
Hey Anush,
Can I ask if you have followed the settings from the RC article Polycom VVX 201 settings. This should allow you to provision the phones.
Do you get any error when it fails?
------------------------------
Samuel Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 07-03-2024 03:10
From: Anush Shetty
Subject: How to provision polycom phones for genesys cloud on premise
HIi All,
we have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.
#Telephony
------------------------------
Anush Shetty
SBI Shinsei Bank, Limited
------------------------------