HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.

#Telephony

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Anush Shetty
SBI Shinsei Bank, Limited
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Hey Anush,

 

Can I ask if you have followed the settings from the RC article Polycom VVX 201 settings. This should allow you to provision the phones.

Do you get any error when it fails?

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Samuel Jillard
Online Community Manager/Moderator
Genesys - Employees
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Original Message:
Sent: 07-03-2024 03:10
From: Anush Shetty
Subject: How to provision polycom phones for genesys cloud on premise

HIi All,

we  have to integrate the polycom model phones vvx201 with the gensys cloud. But we are unable to provision the phones. ACL has been opened. Registration is succesful when we create a line key manually on the phone. But provisioning is failing. please help.

#Telephony

------------------------------
Anush Shetty
SBI Shinsei Bank, Limited
------------------------------