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  • 1.  How to restrict recording retrieval after transferring a call between divisions?

    Posted 11-13-2019 01:52
    No replies, thread closed.
    Hello PureCloud

    Hope you are well.

    We have two divisions, Division A and Division B.

    We noticed, if a call is transferred between Division A to Division B, the recording will be available for access for both supervisors in Division A and Division B.

    Is there a way to limit the access these supervisors can have?

    I am experimenting with conditions for the queues in divisions. However, from what I currently see it's not working.
    #Reporting/Analytics

    ------------------------------
    Thanks and regards
    Samuel Polgar
    CVT (Global) Pty Ltd
    ------------------------------


  • 2.  RE: How to restrict recording retrieval after transferring a call between divisions?

    Posted 11-13-2019 05:10
    No replies, thread closed.
    Hi Samuel,

     As the call technically happens in both divisions then it will be available to any supervisors that have access to either of them, i'm not sure there's anyway around this as a result.

     Thanks

    ------------------------------
    Gordon Thomson
    Dialler Manager
    Actavo
    ------------------------------

    Original Message


  • 3.  RE: How to restrict recording retrieval after transferring a call between divisions?

    Posted 11-14-2019 15:49
    No replies, thread closed.
    Hello Gordon

    Thank you very much for your response.

    We have submitted a feature request and had good feedback already.

    Please feel free to help and vote on this one https://purecloud.ideas.aha.io/ideas/CLWFO-I-297

    ------------------------------
    Thanks and regards
    Samuel Polgar
    CVT (Global) Pty Ltd
    ------------------------------

    Original Message


  • 4.  RE: How to restrict recording retrieval after transferring a call between divisions?

    Posted 11-15-2019 07:15
    No replies, thread closed.
    Hello Samuel,

     Will be interested to find out if there is anything that can be done - i'll keep my eye out on any response you get to your idea!

    Thanks

    ------------------------------
    Gordon Thomson
    Dialler Manager
    Actavo
    ------------------------------

    Original Message


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