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How to route call back scheduled calls to the agent who scheduled it in Outbound Campaign

  • 1.  How to route call back scheduled calls to the agent who scheduled it in Outbound Campaign

    Posted 06-05-2025 19:22

    Akhil070 | 2021-12-17 11:16:07 UTC | #1

    Hello Team,

    We have a client requirement:

    The agent who schedule the call back in Outbound Campaign Dailer (Preview) should be routed to that agent only. If that agent is not available call should be in queue and disconnect after the timeout.

    Is there any possibility to achieve this?

    Thanks in advance.

    system | 2022-01-17 11:17:00 UTC | #2

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 12992



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