Hello, I'm setting an Outbound solution for a client, so I create rules in order to tell the campaign if to recall the contact or to set the Number\Contact as Ucallable etc.

But when i get this Outbound System Wrap-up Code "ININ-OUTBOUND-FAX", I can't find it the drop-down list in the disposition field in the Rule Set configuration, so,

The Rule set can't identify if a call got to Fax, and because of this, if the Campaign is recycled this number will be dialed again and I can't find a way

To set this number as uncallable.

Does anyone have Idea how to handle this?

I'd try a wrap up rule with a condition for call analysis disposition.classification.callable.fax 

https://help.mypurecloud.com/articles/call-analysis-dispositions-returned-for-genesys-cloud-edge/

I've not tested it, but per the documentation linked above, it should work in a rule condition. 

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Eric Berkshire
New American Funding, LLC

Original Message:
Sent: 06-02-2024 13:26
From: Shahar Leonard
Subject: How to Set ININ-OUTBOUND-FAX as Uncallable Number

Hello, I'm setting an Outbound solution for a client, so I create rules in order to tell the campaign if to recall the contact or to set the Number\Contact as Ucallable etc.

But when i get this Outbound System Wrap-up Code "ININ-OUTBOUND-FAX", I can't find it the drop-down list in the disposition field in the Rule Set configuration, so,

The Rule set can't identify if a call got to Fax, and because of this, if the Campaign is recycled this number will be dialed again and I can't find a way

To set this number as uncallable.

Does anyone have Idea how to handle this?

#Outbound

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Shahar Leonard
ITNAV-Pro Ltd.
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