Ihor | 2022-12-06 22:21:08 UTC | #1
There is a skillgroups attribute in the queue's configuration. How can I specify to use a specific skillgroup for ring1, ring2...(it is possible to do via UI) Does genesyscloud provider support it?
John_Carnell | 2022-12-08 15:09:24 UTC | #2
Hi Ihor,
Are you talking about using a skill group in the context of a bullseye ring? If you are, I am actually working on that right now. Here is the PR. Once I get through the code review, it will get pushed out in the next release of the provider. I don't have an exact ETA, but it would be sometime next week if everything goes well.
Thanks, John Carnell Manager, Developer Engagement
Ihor | 2022-12-08 19:17:09 UTC | #3
hi John,
Yes, that is exactly what i am looking for. Thank you very much for clarifying this!
-Ihor
John_Carnell | 2022-12-19 15:12:19 UTC | #4
This post was migrated from the old Developer Forum.
ref: 17535