Couple weeks ago, the below update was shared. I'd like to check how to test this out. Is it by enabling transcription in a flow & then viewing the transcript under Interaction Detail? Or is there any other way?
"Administrators can now ensure that a caller's final words are transcribed and stored even if the call disconnects before the system finishes processing. This improvement applies to voice surveys, bot flows, and virtual agents. Previously, if a caller spoke and then disconnected (by hanging up or due to a telephony error), the partial audio was discarded unless it was fully processed. With this update, the system saves that final input, helping surveys capture complete feedback and reducing the chance of missing valuable caller comments."
#Architect------------------------------
Avinash Basutkar
Senior Technology Analyst
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