Hi,
Am new to pure cloud, how to trace or monitor live calls /call flows once its published (not the Debug) to understand the inbound /In queue flows call path. This will speed up troubleshooting steps.
For eg Cisco has monitor script , call trace to view the full call path starting DNIS to agent transfer /call release etc.
Thanks,
#ArchitectureandDesign------------------------------
Thanveer Abdulla
Finastra PLC
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