Stan | 2017-01-11 07:02:25 UTC | #1
A call me I transfer A to C which API should I call ?
RogierBosch | 2017-01-11 08:30:26 UTC | #2
See link Transfer options API
Stan | 2017-01-13 08:49:55 UTC | #3
var api = new ConversationsApi(config); var destination = new Destination(transferNumber); var speakTo = ConsultTransfer.SpeakToEnum.Destination; var body = new ConsultTransfer(speakTo, destination); return api.PostCallsCallIdParticipantsParticipantIdConsult(callId, participantId, body);
Error calling PostCallsCallIdParticipantsParticipantIdConsult: {"status":400,"code":"bad.request","message":"You are not a connected participant on the call","details":[],"errors":[]}
RogierBosch | 2017-01-13 09:16:55 UTC | #4
Wich participant are you using? A conversation has two participants in a call
"purpose": "agent" and "purpose": "customer"
If I am correct ; you need to use the correct participantID
Stan | 2017-01-13 09:18:47 UTC | #5
My code： string participantId = list.Entities[0].Participants.Find(x => x.Purpose.Equals("agent")).Id; should I use customer?
RogierBosch | 2017-01-13 09:27:24 UTC | #6
I think so.. did not test this API yet.. Give it a try :slight_smile:
tim.smith | 2017-01-13 15:23:25 UTC | #7
Stan, post:3, topic:782
"message":"You are not a connected participant on the call"
Is the call you're trying to transfer in the connected state? You can't transfer calls that are alerting you or have already been disconnected.
@RogierBosch is correct that you need to use the agent participant. Keep in mind that there may be more than one participant with the purpose agent, and a single user can be multiple participants (transferring away and then back to the same user creates a new participant). list.Entities[0].Participants.Find(x => x.Purpose.Equals("agent")).Id is not enough. You need to also verify that the participant is you (check the user id against your own) and verify that the state is connected.
Stan | 2017-01-17 00:33:22 UTC | #8
@tim.smith I have checked the conversation. There's only one agent participant, and the status was connected.Why the API still return this error ?
tim.smith | 2017-01-17 15:35:22 UTC | #9
Can you provide a context ID from the response?
Stan | 2017-01-20 17:14:59 UTC | #11
@tim.smith
{
"entities": [
{
"id": "c48180ca-123f-4f5a-9795-63c2c42b7ba5",
"participants": [
{
"id": "e3f5be79-193b-40ce-a1ed-979c1a81a4c7",
"name": "National",
"address": "tel:12345678",
"startTime": "2017-01-17T07:23:49.250Z",
"connectedTime": "2017-01-17T07:23:49.330Z",
"purpose": "customer",
"state": "connected",
"direction": "inbound",
"held": false,
"wrapupRequired": false,
"queue": {
"id": "6535e25a-91f7-4161-8aee-5fe3da69ff00",
"selfUri": "/api/v2/routing/queues/6535e25a-91f7-4161-8aee-5fe3da69ff00"
},
"attributes": {},
"provider": "Edge",
"muted": false,
"confined": false,
"recording": true,
"recordingState": "active",
"ani": "tel:12345678",
"dnis": "tel:12345678"
},
{
"id": "2d769672-503e-42b2-ab9c-1905de3907d7",
"name": "ivr1",
"address": "sip:4fdff121-42a5-41f0-8de3-36b8810a6023@127.0.0.1;language=en-US;user=ivr",
"startTime": "2017-01-17T07:23:49.298Z",
"connectedTime": "2017-01-17T07:23:49.318Z",
"endTime": "2017-01-17T07:23:58.395Z",
"purpose": "ivr",
"state": "disconnected",
"direction": "inbound",
"disconnectType": "transfer",
"held": false,
"wrapupRequired": false,
"attributes": {},
"provider": "Edge",
"muted": false,
"confined": false,
"recording": false,
"recordingState": "none",
"ani": "tel:12345678",
"dnis": "sip:4fdff121-42a5-41f0-8de3-36b8810a6023@127.0.0.1;language=en-US;user=ivr"
},
{
"id": "014e4624-052e-4251-8252-3dfbf9f85553",
"name": "acd1",
"address": "sip:6535e25a-91f7-4161-8aee-5fe3da69ff00@127.0.0.1;language=en-US;src=https://edge-proxy.ap-northeast-1.mypurecloud.jp/connector/v1/organizations/4dd9691e-09b3-484d-9ccc-458e3e17b853/defaults/ivr/1a3170fd-1d09-4b34-896e-2178c4228d2b/defaultentrypoint.vxml;user=acd",
"startTime": "2017-01-17T07:23:58.443Z",
"connectedTime": "2017-01-17T07:23:58.427Z",
"endTime": "2017-01-17T07:24:05.242Z",
"purpose": "acd",
"state": "disconnected",
"direction": "inbound",
"disconnectType": "transfer",
"held": false,
"wrapupRequired": false,
"queue": {
"id": "6535e25a-91f7-4161-8aee-5fe3da69ff00",
"selfUri": "/api/v2/routing/queues/6535e25a-91f7-4161-8aee-5fe3da69ff00"
},
"attributes": {},
"provider": "Edge",
"muted": false,
"confined": false,
"recording": false,
"recordingState": "none",
"ani": "tel:12345678",
"dnis": "sip:6535e25a-91f7-4161-8aee-5fe3da69ff00@127.0.0.1;language=en-US;src=https://edge-proxy.ap-northeast-1.mypurecloud.jp/connector/v1/organizations/4dd9691e-09b3-484d-9ccc-458e3e17b853/defaults/ivr/1a3170fd-1d09-4b34-896e-2178c4228d2b/defaultentrypoint.vxml;user=acd"
},
{
"id": "0fd870ca-5d11-4f0f-94b3-93a368df0836",
"address": "tel:12345678;tgrp=f1ff8793-6c8d-4afe-9d8c-f8d9e41f594f;trunk-context=org1",
"startTime": "2017-01-17T07:23:58.850Z",
"connectedTime": "2017-01-17T07:24:05.238Z",
"purpose": "agent",
"state": "connected",
"direction": "inbound",
"held": false,
"wrapupRequired": true,
"wrapupPrompt": "optional",
"user": {
"id": "85d235b3-aef0-4544-adb0-405f9071b297",
"selfUri": "/api/v2/users/85d235b3-aef0-4544-adb0-405f9071b297"
},
"queue": {
"id": "6535e25a-91f7-4161-8aee-5fe3da69ff00",
"selfUri": "/api/v2/routing/queues/6535e25a-91f7-4161-8aee-5fe3da69ff00"
},
"attributes": {},
"wrapupSkipped": false,
"provider": "Edge",
"muted": false,
"confined": false,
"recording": false,
"recordingState": "none",
"ani": "sip:12345678;user=phone",
"dnis": "tel:12345678;tgrp=f1ff8793-6c8d-4afe-9d8c-f8d9e41f594f;trunk-context=org1"
}
],
"otherMediaUris": [],
"recordingState": "active",
"selfUri": "/api/v2/conversations/calls/c48180ca-123f-4f5a-9795-63c2c42b7ba5"
}
],
"pageSize": 1,
"pageNumber": 1,
"total": 1,
"lastUri": "/api/v2/conversations/calls?pageSize=1&pageNumber=1",
"selfUri": "/api/v2/conversations/calls?pageSize=1&pageNumber=1",
"firstUri": "/api/v2/conversations/calls?pageSize=1&pageNumber=1",
"pageCount": 1
}
tim.smith | 2017-01-18 17:40:47 UTC | #12
I'm looking for the ININ-Correlation-ID header.
Stan | 2017-01-19 01:54:15 UTC | #13
@tim.smith {ININ-Correlation-Id=5059f1bd-34e1-4d37-ba76-af4cac1187d2}
tim.smith | 2017-01-19 16:47:29 UTC | #14
When is that ID from? And what environment are you using? I can't find that correlation ID in the logs.
Stan | 2017-01-20 01:12:05 UTC | #15
about 24 hours ago, environment:mypurecloud.jp
tim.smith | 2017-01-20 17:33:38 UTC | #16
It looks like you'll need to open a ticket with PureCloud Support for this.
I can see that in the conversation (43e3e52c-a7d2-4e62-8017-b4a81c4f1571) the agent participant used in the request (7e9468a0-0070-4ca5-9232-364130a1fe69) is connected as of 01/18/2017 18:43:49.276 -0700 and the consult request isn't made until 01/18/2017 18:44:11.295 -0700. Either the error message is misleading or there's a bug somewhere, but either possibility will require Support to investigate further.
system | 2017-08-28 19:29:50 UTC | #17
This post was migrated from the old Developer Forum.
ref: 782