VietBuiTran_Thien | 2024-11-10 22:36:10 UTC | #1
"I have the following case: Queue A is assigned to User A Queue B is assigned to User B I want to transfer a conversation from Queue A to User B, who belongs to Queue B. I am using the following API: POST /api/v2/conversations/messages/{conversationId}/participants/{participantId}/replace request body:
{
"queueId": "Queue B",
"userId": "User B"
}
The transfer to User B is successful, but the queueId remains as Queue A instead of updating to Queue B." Do we have any api or config to transfer exactly User B and Queue B please help me to clarify. thank you so much.
Zino_Onokpise | 2024-11-12 17:46:55 UTC | #2
Hi VietBuiTran_Thien,
You can't transfer to a user and a queue, it's one or the other. User B belongs to Queue B but they could also be a member of many other queues. If you're transferring to User B directly, their queue membership is irrelevant. If you want to transfer a conversation to a queue then you specify the queue and not the userId.
system | 2024-12-13 17:47:38 UTC | #3
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